Operational Hub: Tangier, Morocco

Smart Sourcing.
Zero Friction.

We migrate sophisticated outsourcing projects from Europe to Morocco. From AI Data Labeling and Software Development to Complex Customer Care. Bicenter is your nearshore capacity engine.

45%
Cost Reduction
GMT+1
Timezone Sync
ISO
27001 Certified

We don't just "Answer Phones."
We Run Operations.

Traditional outsourcing is broken. It's distant, rigid, and low-quality. Bicenter flips the script. We build satellite teams in Morocco that function exactly like your internal departments in Paris, London, or Madrid—just more cost-effective.

Extension, Not External

Our teams use your email domain, your Slack, and your CRM. To your customers, we are you.

Polyglot Powerhouse

Morocco is unique. We provide native-level fluency in French, English, Spanish, and Arabic seamlessly.

Rapid Scalability

Need 50 developers or 100 support agents next month? Our recruitment engine is always on.

The Outsourcing
Matrix

9 Specialized Verticals. One Provider.

Office
01. CORE BUSINESS

BPO & Back Office

Data entry, invoice processing, and content moderation. We handle the heavy lifting so you focus on strategy.

IT Helpdesk

L1/L2 Tech Support, Ticket Management, and Network Monitoring (NOC).

Software Dev

Dedicated Agile teams. Python, JS, PHP, .NET developers ready to deploy.

Customer Experience (CX)

  • Omnichannel Support
  • Lead Generation
  • Tele-Sales
  • Retention & Loyalty

AI Data Ops

Data Labeling, Image Annotation, and RLHF for AI models.

Finance

Accounts Payable/Receivable, Payroll Management, and Bookkeeping.

HR & RPO

Recruitment Process Outsourcing. We find the talent, you hire them.

Location Strategy

Tangier Tech City:
The Gateway to Europe

Located just 14km from Spain, Tangier is the technological hub of Africa. We operate out of state-of-the-art facilities designed for 24/7 reliability.

Redundant Connectivity

Dual fiber-optic lines with 99.99% uptime guarantee.

GDPR & Data Security

Biometric access control, clean desk policies, and ISO 27001 compliance.

Accessibility

Direct flights to London, Paris, Madrid, and Brussels daily.

Paris Connection
28ms latency
Data Center
Tangier Free Zone
ISO 27001 • Tier III

The Top 1% of Moroccan Talent

5k+
Candidate Database
4
Languages Spoken
98%
Retention Rate
Masters
Degree Level Average
Leadership

Meet the Minds Behind Bicenter

Bridging the gap between Moroccan talent and European standards.

Issam Toudli

Issam Toudli

Director

Visionary leader with extensive experience in international outsourcing and strategic partnerships between Europe and North Africa.

Ali Hacini

Ali Hacini

IT Manager

The architect of our secure infrastructure. Ali ensures 99.99% uptime, data security compliance, and seamless technical integration.

Ferdaous El Akel

Ferdaous

Manager

Overseeing daily operations and client satisfaction. Ferdaous ensures that every team meets performance KPIs and quality standards.

From Kickoff to "Go Live"
in 4 Weeks

1

Discovery

We analyze your SOPs, tech stack, and KPIs to build the blueprint.

2

Sourcing

Rigorous screening of candidates. You interview the final shortlist.

3

Training

Intensive immersion in your brand culture and tools.

4

Deployment

Live operations begin. Continuous QA and weekly reporting cycles.

The Financial Impact

European Dev (Senior)
€65,000 / yr
Bicenter Dev (Senior)
€29,000 / yr
Total Savings: ~55% per headcount

Frequently Asked Questions

Is my data secure in Morocco? ▼
Absolutely. Morocco has stringent data protection laws (CNDP) compatible with GDPR. Furthermore, Bicenter facilities are ISO 27001 certified, using secure VPNs, VDIs (Virtual Desktop Infrastructure), and paperless clean-desk environments.
What languages do your agents speak? ▼
Our primary capability is French (Native/Bilingual) due to Morocco's history. However, we have a massive pool of English, Spanish, and Arabic speakers. We also have specialized teams for German and Italian.
What is the minimum contract size? ▼
We are flexible. For BPO and Call Center projects, we typically require a minimum of 3 full-time equivalents (FTEs). For specialized IT or Dev roles, we can start with 1 dedicated resource.

Let's Build Your
Moroccan Team

Ready to scale? Fill out the form. We usually respond with a preliminary proposal within 4 hours.

Email Us
contact@bicenter.com
Visit HQ
Av Moulay Ismail, Tangier, Morocco