We don't just "Answer Phones." We Run Operations.
Traditional outsourcing is broken — distant, rigid, and low-quality. Bi-center flips the script. We build satellite teams in Morocco that function exactly like your internal departments in Paris, London, or Madrid. Just more cost-effective.
9 Specialized Verticals. One Provider.
BPO, Customer Experience & Back Office.
Data entry, invoice processing, content moderation — we handle the operational heavy lifting so your team focuses on strategy. Full omnichannel CX: inbound/outbound support, lead generation, tele-sales, and retention programs across every channel.
Software Development & IT Helpdesk.
Dedicated Agile squads — Python, JS, PHP, .NET — ready to ship. L1/L2 tech support, ticket management, and network monitoring (NOC) that keeps your systems breathing 24/7, with guaranteed SLAs.
AI Data Ops, Finance & HR/RPO.
Data labeling, image annotation, and RLHF for AI model training. Accounts payable/receivable, payroll, and bookkeeping. Recruitment Process Outsourcing — we screen and shortlist the talent, you make the final call.
Tangier Tech City: Gateway to Europe.
Located just 14km from Spain, Tangier is Africa's technological hub. We operate from state-of-the-art facilities built for 24/7 reliability.
Dual fiber-optic lines with a 99.99% uptime guarantee. Paris connection at 28ms latency.
Biometric access control, clean desk policies, VDIs, secure VPNs, and ISO 27001 compliance.
Daily direct flights to London, Paris, Madrid, and Brussels. GMT+1 — perfectly aligned with European hours.
Native French, fluent English, Spanish, and Arabic. Specialized teams available for German and Italian.
The Top 1% of Moroccan Talent.
Meet the Minds Behind Bi-center.
Bridging the gap between Moroccan talent and European operational standards.
Visionary leader with extensive experience in international outsourcing and strategic partnerships between Europe and North Africa.
The architect of our secure infrastructure. Ali ensures 99.99% uptime, data security compliance, and seamless technical integration with client systems.
Overseeing daily operations and client satisfaction. Ferdaous ensures every team meets performance KPIs and quality standards without exception.
From Kickoff to Go Live in 4 Weeks.
We analyze your SOPs, tech stack, and KPIs to architect the perfect operational blueprint.
Rigorous screening of candidates from our 5k+ database. You interview the final shortlist only.
Intensive immersion in your brand culture, tools, and workflows. Zero learning curve for your team.
Live operations begin. Continuous QA, weekly reporting cycles, and proactive performance reviews.
Same calibre. Half the cost.
Bi-center gives you senior-level European talent quality at Moroccan operational cost. The numbers speak for themselves.
Every question, answered.
Absolutely. Morocco has stringent data protection laws (CNDP) fully compatible with GDPR. Bi-center facilities are ISO 27001 certified, using secure VPNs, VDIs (Virtual Desktop Infrastructure), and paperless clean-desk environments with biometric access control.
Our primary capability is French (Native/Bilingual) — a legacy of Morocco's history. We have a large pool of English, Spanish, and Arabic speakers, plus specialized teams for German and Italian upon request.
We are flexible. For BPO and Call Center projects, we typically require a minimum of 3 full-time equivalents (FTEs). For specialized IT or Software Development roles, we can start with a single dedicated resource.
Our recruitment engine runs continuously. We can typically onboard 5–10 vetted agents within 2 weeks, and scale to 50+ within a month. Large-scale deployments of 100+ are planned in partnership over 6–8 weeks.
Let's Build Your Moroccan Team.
Ready to scale? Fill out the form. We usually respond with a preliminary proposal within 4 hours.
